Print and scan move information in different directions
A print job goes from an application through a Windows queue and rendering path toward paper. A scan goes from the device's image sensor to an acquisition interface and then an application. On an HP multifunction product the two share an enclosure, but that does not make their Windows components identical.
Suppose a Windows test page prints while a scanning application reports no scanner. The test page establishes a working print route only. First confirm that the exact HP model includes scanning, then inspect HP's model-specific support documentation for its scanning options and Windows requirements rather than deleting a working printer queue.
Inventory the installed roles
In Windows, note the selected printer in Settings > Bluetooth & devices > Printers & scanners and check its queue and port. Separately check whether the intended scan application can list the device. HP software may package print, scan, status, and discovery features together, or offer different components for different models.
Do not interpret an application icon as proof that the scanner driver or network acquisition route is functioning. Similarly, a scanning preview says nothing about the print renderer. Record exactly which test succeeds and which fails, along with whether the printer is attached by USB or is on the network.
A shared network can still have separate discoveries
A multifunction product can expose print and scan services differently. If printing works by an address or a shared queue, the scan application might still need to find the physical device using its supported discovery method. Confirm both the computer and printer are on an appropriate network before assuming a scan package is missing.
A USB test can sometimes distinguish network discovery from scanning hardware, but follow HP's model documentation before changing connection modes. If the device is attached to another PC and shared for printing, do not assume that sharing also makes its scanner available to your own computer.
Read the HP product listing by role
Look up the complete HP model on HP's official driver page, then compare the listed software's platform, purpose, and prerequisites. A basic print package, a full-feature offering, and a scan application are not equivalent labels. Availability may vary by device and operating system; the official listing is the evidence.
Avoid installing multiple unrelated packages in search of a scan icon. Keep the current queue as a baseline and test one change at a time. If an existing print feature fails immediately after a driver change, follow the printer update guide rather than treating that regression as first-time scan setup.
Choose a next step from the failing function
If neither function can communicate, investigate power, cable, or network reachability in the connections guide. If only print jobs wait, use the queues guide. If scan acquisition alone fails, check the model's scan instructions and application permissions or selection before replacing a print driver.
If a page prints but looks wrong, use the rendering guide instead of changing scanner software. This symptom-based separation keeps a successful function intact while you investigate the failing one, and gives HP support a reproducible description of the problem.